Return & Exchange Policy
At cerkui.com, we want you to love what you ordered. We understand that fashion is about the perfect fit and feel. If your new outfit isn't exactly what you expected, our 7-Day Stress-Free Return & Exchange policy has you covered.
1. Our 7-Day Fitting Promise
From the moment your parcel is delivered to your doorstep in Malaysia, you have 7 calendar days to try on your items. If you are not 100% satisfied with the style, size, or quality, we will gladly accept a return or exchange—completely free of charge.
2. Eligibility for Returns
To ensure a smooth process, please make sure:
The items are in their original condition (unworn, unwashed, and with all tags attached).
The original packaging is preserved.
You have your order number or the delivery note provided by the courier.
3. How the "7-Day Free Return" Works
We believe returns should be as easy as shopping.
Initiate: Contact our support team at my@mail.suminon.com or via our hotline +86 185 9205 3211 within 7 days of receipt.
Review: Send us a quick photo of the item to confirm its condition.
Pickup/Drop-off: We will provide you with a pre-paid return label or arrange a courier pickup at zero cost to you.
4. Refunds for Cash on Delivery (COD)
Since we offer Cash on Delivery (COD) for our Malaysian customers, refunds are handled professionally:
Once your returned item reaches our inspection center, we will contact you for your Malaysian Bank Account details (Bank name, Account holder, and Account number) or DuitNow ID.
Your refund will be processed via bank transfer within 3-5 business days after approval.
Note: Please ensure the bank details provided match the name on the order for security purposes.
5. Exchanges (Size or Style)
Found a dress you love but need a different size? We offer one-time Free Exchanges. We will dispatch your new size as soon as the original item is picked up by our courier.
6. Defective or Wrong Items
If we made a mistake (sent the wrong size or if there’s a manufacturing defect), we sincerely apologize. We will prioritize your replacement and may offer a small discount code for your next purchase as a token of our commitment to your satisfaction.
7. Contact Our Support Team
For any questions regarding your return, please reach out to us:
Operating Entity: Harbin Liuwanzhan Technology Co., Ltd.
Email: my@mail.suminon.com
Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)